Job Description

Job Description

Job Description

Description:

Overview of GCC:

The Goodman Community Center (GCC) serves our entire community, welcoming individuals of all ages and backgrounds. Our programs and services are designed to enhance lives and strengthen our community. We are committed to fostering a community where everyone is valued and has the resources needed for success.

Objective of Role:

• The Volunteer Manager position develops and supports the Goodman Community Center’s Volunteer Program. This includes recruiting, engaging, and retaining a diverse volunteer pool, program management and leadership, staff supervision, and strategic planning. The Volunteer Manager ensures that Goodman’s Volunteer Program meets the center’s mission and values.

Program Development:

• Develop and implement the Center’s volunteer strategy with the Goodman Community Center’s Strategic Plan.
• Develop and implement recruitment, onboarding, and engagement strategies based on department/program needs to build a strong, stable, diverse volunteer force.
• Collaborating with the Mission & Impact team, developing measurements for volunteer program evaluation, and monitoring progress, including soliciting volunteer feedback.
• Create and implement volunteer policies and standard operating procedures.

Engagement and Retention:

• Develop and communicate volunteer job descriptions and opportunities that support the needs of GCC programs and services.
• Manage the volunteer webpage as a recruitment, scheduling, and data collection portal.
• Manage comprehensive orientation and onboarding process and ongoing education for volunteers.
• Develop and maintain formal and informal volunteer communications, including a monthly newsletter, recognition programs, and activities.
• Work with the Development Team to create opportunities for donors and potential donors, including corporate groups, to engage with the center through volunteerism.
• Develop and foster relationships with community partners to support volunteer recruitment strategies and promote diversity, equity, and inclusion in the volunteer base.

Management and Leadership:

• Orient new GCC staff to the volunteer process and procedures.
• Work with the Program Managers and HR Director to offer opportunities and create volunteer training plans.
• Train staff in effective volunteer management strategies and support staff leadership in areas of volunteer engagement.
• Support management of the volunteer budget and ensure appropriate and allowable expenditures.

QUALIFICATIONS

• High diploma or equivalent required.
• Associate’s degree and or equivalent, relevant, preferred.
• Minimum of 3 years administrative experience.
• Minimum of 1 year of volunteer management experience.
• High level of interpersonal skills- ability to develop and maintain relationships and work cooperatively with people from diverse backgrounds and interests.
• Quick learner with strong computer skills: Microsoft Office Suite and web-based databases.
• Ability to multi-task and prioritize.
• Dependability and a high work ethic.
• Detailed-oriented, strong organization and planning skills.
• Excellent written and verbal communication skills.
• Ability to make decisions/choices and problem-solve independently.
• Budget management experience.
• Commitment to Diversity, Equity, and Inclusion.
• Commitment to Goodman’s mission and values.

SPECIAL POSITION REQUIREMENTS

• Ability to work a flexible schedule, including some evenings and weekends, to support volunteer needs.

PHYSICAL REQUIREMENTS

• Work with volunteers and program participants in person
• Intermittent physical activity, including bending, reaching, and prolonged periods of sitting.
• Occasional lifting of up to 50 pounds.
• Extended sitting and use of computers.
• Data entry using a standard keyboard.

PREFERENCES

• Experience with volunteer management software.
• Multi-lingual.
• Related Bachelor’s Degree or education.
• Experience working in a nonprofit setting.
• Experience cultivating a diverse volunteer pool.

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