Job Description

ABOUT SILICON MOUNTAIN TECHNOLOGIES

Silicon Mountain Technologies (SMT) is a 20 year software development company with a unique discovery consulting team on a mission to obliterate the consulting mold. We are not beholden to any one solution, software, or framework and offer agnostic services to solve the needs of our customers. Working with our engineers and UX Designers, you will find a team of credible, down-to-earth people who value trust and ethics over the bottom line. We focus on delivering excellent solutions to our customer's satisfaction. We recognize the uniqueness in each set of problems we set out to solve and even recognize when to pull in expertise outside of our four walls. We deliver solutions that dont just make sense on paper but in real life - for users that may have never thought they could befriend technology and experts alike. Our success is not measured in contract renewals, rather on problems SOLVED and trust earned.

We place high value in our employees and actively promote work/life balance for our entire team. Our team is headquartered in Lakewood, CO with customers and employees from coast to coast.

POSITION SUMMARY

We are seeking a UX/UI Researcher to join our innovative and collaborative team. As a UX/UI Researcher, you will lead comprehensive research initiatives to drive the development of user-centered solutions across diverse government organizations. Working in a dynamic environment, you will focus on uncovering critical insights from users, conducting rigorous research, and influencing product and service design through data-driven recommendations. We are looking for someone who can thrive in an ever-evolving landscape, leading research efforts that shape impactful outcomes for both internal and external stakeholders.

Our main office is located in Denver, CO. We have customers in Cape Canaveral, FL.

The ability to obtain and maintain a United States security clearance is required for this position. U.S. citizenship is required as only U.S. citizens are eligible for a security clearance.

CORE RESPONSIBILITIES

• Lead and conduct end-to-end UX/UI research initiatives, including planning, execution, analysis, and reporting, to inform product development and service improvements.
• Collaborate with cross-functional teams and external stakeholders to identify research objectives, user needs, and organizational opportunities for growth and innovation.
• Develop and execute user research plans using various methodologies, including user interviews, surveys, ethnographic studies, synthesis, usability testing, and contextual inquiry.
• Analyze and synthesize qualitative and quantitative data to create actionable insights that influence product roadmaps and UX/UI design strategies.
• Advocate for user-centered design by presenting findings, personas, journey maps, and recommendations to stakeholders, ensuring the user voice is integrated into all stages of the design process.
• Collaborate with design and product teams to co-create solutions based on research findings and ensure usability, accessibility, and an exceptional user experience.
• Facilitate workshops and lead research discovery sessions with clients and internal teams to align on goals, set research priorities, and define success metrics.
• Act as a thought leader in UX research by contributing to the development of research frameworks, tools, and best practices across the organization.
• Travel as needed (Average of 1 week per month) to meet with remote teams and stakeholders for in-depth research sessions and presentations of findings.

IDEAL TRAITS

• Exemplary critical thinker and creative problem solver
• Internally motivated
• Life-long learner; always looking for personal and professional areas for growth and skill development
• Inquisitive and curious; frequently asking questions and learning about new things
• Team player with exceptional verbal & written communication skills
• Ability to stay productive, solve problems, and function at a high-level independently
• Excels in empathetic engagement of end users to ensure they are listened to and their needs and are well understood
• High-level competency in translating end user needs into product features and goals
• Habitually sets priorities and meet deadlines
• Extremely comfortable with and adept at learning new technologies and product development platforms
• Competency in designing/developing illustrative UI/UX design solutions through wireframes, visual and graphic designs, flow diagrams, storyboards, and prototypes
• Familiarity with some of the following front-end technologies: HTML, CSS, Java, JavaScript, React
• Bachelors degree preferred

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