Job Description

Technical Account Manager, Samsung, High-Tech, and Manufacturing customers

As a TAM, you will help craft and execute strategies to drive customer adoption and use of AWS services, including EC2, RDS database, ECS/EKS, IoT, Security/Governance and much more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs and risk management. You will provide advocacy and strategic technical direction to help plan and build solutions using standard methodologies, and enthusiastically keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will empower you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.

We are seeking individuals with strong backgrounds in IT architecting and operations such as OS/middle-ware/DB/Network administration, Customer center system/application management and more. The TAM is our centerpiece of value to our Enterprise Support customers, so if you wish to be at the forefront of innovation, come join us!

Every day will bring new and exciting challenges on the job while you:

1. Provide field support to resolve inquiries from Enterprise customers regarding AWS service or Cloud.
2. Complete analysis and present periodic reviews of operational performance to customer.
3. Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning.
4. Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
5. Foster trusting relationships with customers, understanding their business needs and technical challenges.
6. Lead technical discussions with senior leadership regarding incidents, trade-offs, and risk management.
7. Work directly with AWS global engineering and service teams to resolve customer issues.

A day in the life:

1. Educational Program: You will be given a Ramp-up period for 90 days when you onboard. During this period, you will learn skills and processes needed for customer support and also AWS cloud service/solution through various education and practice.
2. Career Opportunity: You can actively communicate and collaborate working with global engineering teams within AWS.
3. Work and Life Harmony: Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life.
4. Mentorship & Career Growth: Our team supports individuals’ career growth with various programs, such as mentorship and educational seminars.

About the team:

The role is within the Korea Enterprise Support team. The Enterprise Support team is one of the fastest-growing organizations within Amazon Web Services (AWS) and helps customers of all industries and sizes gain the best value and service from AWS. AWS Enterprise Support team is looking for a Technical Account Manager (TAM) to support our customers’ innovation across all technologies, including Compute, Storage, Database, Data Analytics, Application-level services, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to large enterprises that are beginning or in the middle of their digital transformation journey.

Minimum Requirements:

• 7+ years of experience in IT system architecture, implementation, operations, and consulting, with a focus on distributed applications.
• Experience working for enterprise IT companies or with mission-critical enterprise business customers.
• Experience with operating and troubleshooting in at least three of the following areas: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, or application development in a distributed systems environment.
• Fluent in both English and Korean.

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