ServiceNow Technical Services Leader (AMS) Job at The Anti, Remote

alVpS0pnT2tDY05DNjRVTGpaNXcwZDhQSkE9PQ==
  • The Anti
  • Remote

Job Description

Who We Are:

The Anti is a solution-driven, forward-thinking, culture-focused organization. We drive successful implementations that deliver value to our customers NOW. We're fluent in ServiceNow, we're fluent in HR, and we're uniquely positioned to become the leading partner in Employee Experience solutions powered by ServiceNow.

What We're Looking For:

The Technical Services Leader (AMS) is a key member of our Advisory and Managed Services (AMS) teams who designs, develops, tests, and deploys solutions for our customers. We are looking for people who have worked in the Federal space and have Public Trust Clearance. The Technical Services Leader (AMS) understands the need to leverage their extensive knowledge of what works and what doesn't work.

What You Will Do:

Be the One to -  

  • Has a keen understanding of the products we implement and our customer's business
  • Serve as primary customer contact for managed service engagements on the ServiceNow platform
  • Project manage all aspects of ServiceNow projects for our customer
  • Lead engagement ramp, engagement execution, and engagement close activities
  • Coordinate and schedule requirement workshops, and development, testing, and deployment activities with customers
  • Engage in timely and effective communications with customers, provide status reports, and facilitate executive steering committee meetings
  • Evaluate the risks, anticipate issues, mitigate, and resolve
  • Demonstrate understanding of technical consultant methodologies and principles
  • Develop a keen understanding of the products we implement and our customer's business
  • Participates in pre-sales activities as needed
  • Identify opportunities for future selling within the current engagement (AMS extension, and non-AMS related work)
  • Participate in Code Promotion activities
  • Participate in peer review testing and provide test steps used during peer review
  • Mentors Managed Service Consultants to continue to hone their skills.
  • Demonstrates understanding of technical consultant methodologies and principles
  • Develop the skills required to configure and or develop advanced ServiceNow features (ie Portal, Integrations, AI Search, etc)
  • Lead design workshops and design activities to help shape requirements
  • Participate in story grooming and pointing sessions and ensure your understanding of requirements and point stories
  • Write well-designed, testable, efficient code
  • Participate in stand-ups and sprint demos
  • Document configurations, reports, and development work
  • Collaborate with and support your teammates
  • Document configurations, reports, and development work
  • Assist our customers with executing testing scenarios and plans
  • Educate customers on ServiceNow products and the solutions we create for them by delivering effective demonstrations
  • Maintain certifications and knowledge of new features with each release, and commit to continuous learning
  • Create and update required documentation such as workshop agendas, stories, test cases, process guides, and flow diagrams
  • Deliver excellence
  • Be agile, stay agile

What You Need:

  • 2-6 years of experience with IT project-based work in HR
  • Public Trust Clearance
  • Proven consulting experience leading the definition and deployment of processes/solutions in client environments
  • The ability to influence and consult (providing options with pros, cons, and risks) while providing thought leadership to HRSD sponsors/stakeholders in solving business processes and or technical problems during project delivery
  • Strong experience in requirements gathering, including experience in creating process documentation
  • First-class communication and presentation skills 
  • Strong interpersonal skills, customer-centric attitude
  • ServiceNow or comparable case management implementation experience- PLUS

What We Offer:

  • Competitive Health Benefits 
  • 401(K) with a 3% contribution
  • Vacation and Volunteer
  • A collaborative and agile working environment
  • World Class co-workers with extensive ServiceNow experience
  • Continuous learning culture 

The Anti is an Equal Employment Opportunity Employer -race/ color/ religion/sex/ sexual orientation/ national origin/age/ disability/ gender identity/veteran status. 

Job Tags

Remote job, Full time,

Similar Jobs

Heaven Hill Brands

Senior Coordinator, Corporate Meetings and Conferences Job at Heaven Hill Brands

 ...Louisville or Bardstown, KY. What the Role Is The Senior Coordinator, Corporate Meetings and Conferences will assist in managing, developing...  ...budgets. Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.,... 

New Hope Services Inc

WIC Nutritionist Job at New Hope Services Inc

 ...-oriented environment Casual dress Employee Appreciation Events JOB SKILLS/REQUIREMENTS: The WIC Program is seeking a Nutritionist, Dietitian, or RN to provide nutrition education counseling, community referrals, and supplemental food benefits to pregnant women... 

Amazon

Technical Account Manager, Samsung, High-Tech, and Manufacturing customers Job at Amazon

 ...Technical Account Manager, Samsung, High-Tech, and Manufacturing customers As a TAM, you will help craft and execute strategies to drive customer adoption and use of AWS services, including EC2, RDS database, ECS/EKS, IoT, Security/Governance and much more. Your technical... 

KIA of East Hartford

Automotive Parts Manager, $85,000 - $110,000, Experience Required Job at KIA of East Hartford

 ...Ash Street, East Hartford, CT 06108 Automotive Parts Manager $85,000 - $110,000 Great Benefits! Auto Parts Experience Required is hiring for an...  ...are appreciated and rewarded ~ Opportunity for advancement Responsibilities - Parts Manager:... 

Nokia

Hardware Engineer Job at Nokia

 ...skills Strong verbal and written communication skills About Us Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive...