Job Description

Job Description

Job Description

Pay: $20.00 - $22.00/hour (based on experience) *No benefits during the temporary period, but a benefits packaging including a 401K, Medical/Dental, and PTO will be available once hired

Schedule: Monday - Friday 7:00 AM - 4:00 PM (1-hour unpaid meal break)

Overview: Our client, an HVAC/Plumbing company based in Broomfield, CO, is seeking a temp-to-hire Service Coordinator. This is 100% in-office in Broomfield. This individual must be highly organized, multi-task and pivot tasks as needed stress-free. The company's clients are primarily commercial and someone must demonstrate a high level of customer service skills.

Duties:

• Coordinate the transportation movements of the technicians
• Must keep track of the plumbers’ schedules as they change throughout the day
• Keep track of the technicians’ start and departure times
• Must maintain a matrix with the techs’ routes, start location, specialty tools and
  qualifications to be able to assign the right call to the right tech
• Requires interaction with drivers daily
• Anticipate problems with routes and parts by making quick sound decisions
• Respond to special requests from customers related to jobs performed by a technician
• Order parts for special orders
• Maintain techs’ vacation, sick and weekend schedules
• Follow up on all pending/ recommended work
• Forecast workload for 2-3 days out
• Contact customers with parts pending and status of parts

Requirements:

• High School diploma preferred
• Dispatch experience highly preferred
• Demonstrate passion for excellence with respect to treating and caring for customers
• Strong decision-making abilities
• Ability to identify customer needs and clearly articulate product and service offerings
• Highly developed sense of integrity and commitment to customer satisfaction
• Meet all attendance and dependability requirements
• Team player
• Multitasking and time management skills with the ability to prioritize

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