Job Description

Job Description

At American Family Insurance Claims Services (AFICS, Inc.), we're embarking on a transformation of our claims capabilities to put customers at the center of what we do best – protecting and restoring their dreams when they need us most.
We're using our expertise, technology and new ways of working to reinvent one of America's largest industries—creating positive impact that empowers our customers, communities, and company to thrive. We are problem solvers who ask critical questions and tackle challenges big and small. Together, we change what's expected of insurance.
The Property Field Claims Adjuster investigates and maintains property claims within 1-2 hours of the Green Bay metro area. You must live in that territory. You will determine liability, secure information, review coverages, and settle claims. You will support the Claim Division's goal of ensuring customer service industry leadership and partner with the agency to deliver seamless claim service. As an adjuster, you will work on moderately complex claims up to $50,000. In this role, you will climb single story roofing, and will mostly handle water, wind, hail, and fire losses. You will report to a Property Field Claims Manager. A Company Fleet vehicle is provided.

Position Compensation Range:

Pay Rate Type:

Compensation may vary based on the job level and your geographic work location.

Primary Accountabilities

• Investigate origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, and public personnel.
• Attend a new employee training program that includes claim processing in systems, policy and procedures, and company culture and its application to the Claim environment.
• Handle files with limited authority.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-focused solutions or support.
• Basic understanding of claim handling process.

Licenses

• Valid driver's license required plus an acceptable driving record.
• Obtain state specific property casualty claims licensing, when required.

Travel Requirements

• Up to 50%.
• Catastrophe duty up to 75% as applicable.

Physical Requirements

• Ascend or descend ladders, stairs, scaffolding, ramps, poles and the like. We may ask you for employees to visit areas that have a higher hazard than a typical office such as customer homes, body shops, or other locations.
• Move self in different positions to accomplish tasks in different environments including tight and confined spaces.
• Adjust or move objects up to 50 pounds in all directions.

Depending on qualifications, you can be considered at a higher level.

o Your offer will be made contingent on the results of applicable background checks

o Your offer is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions

o Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position

The candidate(s) selected for this role will be employed by AFICS, Inc. (American Family Insurance Claims Services, Inc.), an affiliate of American Family Mutual Insurance Company, S.I.

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We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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