Job Description

Job Description

Job Description

Position: FOH General Staff (2 positions to fill!)

OR

Host Position (1 Position to fill!)

Location: Sup Noodle Bar

Address: 14370 Culver Dr Unit 2H, Irvine, CA 92604

Pay Range:

FOH- $16.00 +TIPS

HOST- $17.50 + TIPS

Experience: At least 1 year of server/runner experience.

Offering Part-time, must have minimum of 20 hours.

Benefits:

• Paid Sick Leave (40 hrs)
• Paid Holidays
• Employee discount
• Discounts through Lifemart (hotels, flights, gym membership...and many more!)
• Free Uniform
• Opportunities to advance within 6 months!
• Training programs

FOH Roles and Responsibilities:

• Inform guests of specials and menu changes.
• Make recommendations you genuinely feel your guests will enjoy.
• Answer questions about our food, beverages and other restaurant functions and services.
• Deliver food and beverages from kitchen to guests in a timely manner.
• Perform side work at the start and end of each shift as required by service station assignments.
• Maintain clean service areas.
• Monitor and observe guests’ dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
• Prepare the final bill, present a check to the guests, accept payment, process credit card charges or make change (if applicable).
• Be ready and willing to assist fellow servers as situations arise.
• Be ready and willing to assist bussers with clearing and resetting tables.
• Be available to fill in as needed to ensure the restaurant's smooth and efficient operation as directed by the MOD.
• Attending all scheduled employee meetings and bringing suggestions for improvement.
• Answer incoming calls to the restaurant and provide appropriate service.
• Help dining room staff by setting and clearing tables; replenishing water; serving beverages.
• Obtain service area assignment at the beginning of each shift.
• Promptly greet guests as they are seated and bring water.
• Remove used tableware between courses and provide tableware for the next course.
• Clear tables after guests. Take tableware to the dish room and place silverware, dishes, glassware, etc in appropriate areas for washing.
• Between seating, promptly clean table stops, chairs and booths. Check the floor and clean as required. Reset and arrange tabletop.
• Respond appropriately to guest's requests.
• Assist in receiving and packaging takeout orders.
• Control expo station by organizing tickets and keep the area sanitized and clean.
• Assist with any additional tasks that are asked to be performed such as but not limited to, helping with food preparation when necessary.

Host Roles and Responsibilities:

• Greet incoming and departing guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter’s name
• Use visual cues to seat guests in either the bar, dining area or patio area depending on their preference
• Inform guests of current promotion and who will be serving them to ensure a smooth handoff to the service staff
• Answer incoming calls to the restaurant and provide appropriate service
• Manage the flow of guests into the dining, patio, and bar areas, provide accurate wait times to incoming guests if appropriate
• Prioritize guests who called and reserved tables in advance.
• Observant to guests’ needs throughout the dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another guest and ensuring the drink is refilled prior to getting back to the door).
• Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies.
• Help dining room staff by setting and clearing tables; replenishing water; serving beverages.
• Contribute to team effort by accomplishing related results as needed
• Assist with any additional tasks that are asked to be performed such as but not limited to, helping with food preparation when necessary.

Job Requirements:

• Minimum of 6 months of experience in a similar role in a fast-paced food service environment.
• Achievement of obtaining a Food Handler Card, as provided by the company
• Committed to collaborating effectively within a team.
• Basic understanding of kitchen equipment and utensils.
• Good communication skills and collaborate with team members to provide excellent customer service
• Capable of performing well under pressure and in a fast-paced setting.
• Skilled in teamwork and communication.
• Able to work efficiently both independently and in a team.
• Initiative-driven team player comfortable with taking the lead when necessary.
• Customer service-focused mindset.
• Proficiency in basic math and handling various forms of payment, including cash and credit cards.
• Flexible schedule, including availability to work evenings, weekends, and holidays as needed.

Physical Demands:

• Able to reach, bend, and stoop.
• Ability to lift up to 50 pounds.
• Ability to stand for extended periods of time.

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