Job Description

Job Description

Job Description

At iAnthus, we are not just in the business of cannabis; we’re in the business of empowering individuals to lead healthier, happier lives through access to premium-quality medicinal and adult-use cannabis products. We believe in the potential of cannabis to enhance wellness and redefine the future of self-care. As a trailblazer in the cannabis industry, we’re committed to providing a holistic approach to well-being, fostering a community where every patient and customer can thrive and find relief. 

Position Summary: 

As a Dispensary Associate, you’ll be a vital force in the evolving world of cannabis. Acting as a trusted advisor, you’ll be at the forefront of patient acquisition for medicinal cannabis and welcoming adult-use use customers, fostering an environment where education, exploration, and satisfaction intersect. Your primary responsibility is to offer comprehensive education on strains, effects, and various methods of cannabis use, ensuring everyone receives tailored information to make informed decisions. Beyond education, you’ll be the face of our dispensary, delivering warm and informed service, recording transactions in the POS system, and collaborating closely with dispensary managers to maintain a clean and organized dispensary environment. 

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Essential Functions: 

The Dispensary Associate elevates the dispensary experience for our patients and customers. This role is the heartbeat of our interactions, where you’ll be a vital part of shaping a positive, informative, and seamless journey for prospective, new, and returning customers. Your key responsibilities include, but is not limited to the following: 

• Welcome everyone with a friendly attitude, creating a positive dispensary experience.
• Guide and educate patients and customers in choosing the right medicine and products, providing personalized insights into strains and effects. 
• Proactively interact with customers, guide them through our product offerings, and highlight exclusive specials to increase sales opportunities.
• Enter and access patient records accurately, confirming identities and eligibility to purchase in line with legal and company standards. 
• Represent the company’s brand well as a brand ambassador. 
• Follows and uphold the company’s core values, including respect, diversity, sustainability, research, and service. 
• Adheres to iAnthus' cultural principles of collaboration, innovation, and accountability. 
• Accurately handle transactions, receiving payments with a smile, and recording purchases in our Dispensary Management System. 
• Provide patients and customers with informative printed materials, helping them make well-informed decisions.
• Bring a sales-focused attitude to every shift, always looking for chances to increase sales and grow business. 
• Work with Dispensary Managers to check product inventory, making sure we have a diverse and fresh selection that meets our patients' and customers’ needs. 
• Maintain a clean and organized dispensary area. 
• Additional duties and responsibilities as assigned. 

This job description is not intended to cover or contain a comprehensive list of activities. This description reflects managements’ assignment of essential functions, and it does not restrict the tasks that may be assigned. Duties and responsibilities may change at any time with or without notice.

Your willingness to contribute to the evolving needs of our team is highly valued. 

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Qualifications + Education: 

• Must be twenty-one (21) years of age or older (18 in NY). 
• High School diploma or equivalent is required. 
• Must consent to a criminal background check. 
• Employment offers are contingent upon successful completion of the criminal background check. 
• Must have a valid driver's license and reliable transportation. 
• Exceptional interpersonal skills with a passion for delivering top-notch customer service. 
• Ability to work independently, coordinate multiple tasks, and prioritize work effectively. 
• Reliability is a must. 
• Meticulous organizational skills with acute attention to detail. 
• Computer-savvy, with a knack for quickly mastering new software. 
• Knowledge of or willingness to learn state-specific cannabis laws and regulatory compliance is non-negotiable. 
• Comfortable teaching customers about the medicinal and adult-use aspects of cannabis and conducting workshops or info sessions to boost their understanding and confidence in choosing products. 

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Working Conditions 

The employee works in a medical dispensary environment and uses a computer, telephone, and other office equipment to perform duties. This is a hands-on, customer-facing position. The position will regularly interact with the public and needs to engage patients and customers in a friendly and helpful manner. The employee must be able to function effectively in a high-paced, fast-moving retail environment. The employee may be subjected to work in environments that include exposure to, but not limited to, fumes, dust, odors, heights, indoor A/C, no A/C, motion and noise. 

The position also requires a high level of scheduling flexibility and will occasionally include evening, weekend, and holiday work hours. The employee will encounter frequent interruptions throughout the workday and must have a high regard for self-management, time management, and scheduling of activities.

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Physical Requirements 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to remain in a stationary position 80% of the time, move around, and clearly communicate. The employee must constantly position oneself to move freely around the store. The employee must frequently lift and/or move up to 50 pounds with assistance. The employee will often need to use a ladder, with up to a 12’ extension and general hardware tools.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. 

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Welcome 

iAnthus is committed to fostering a workplace that celebrates and embraces diversity in all its forms. We believe that a diverse and inclusive environment not only enriches the experiences of our team members but also fuels innovation and creativity. 

We welcome applicants from all backgrounds and walks of life, irrespective of race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. At iAnthus, we recognize the strength that comes from different perspectives, and we actively seek to create a culture where everyone feels valued, respected, and empowered to contribute their unique talents. 

We are dedicated to providing equal opportunities for employment, advancement, and professional development, ensuring that our team reflects the diverse world we serve. We invite you to join us in building a workplace that not only promotes excellence but also celebrates the richness that diversity brings to our collective success.

iAnthus is committed to adhering to all federal and state laws relating to the employment of individuals with disabilities. Our policy aligns with regulations and guidance provided by the Equal Employment Opportunity Commission (EEOC). Moreover, iAnthus maintains a non-discriminatory stance towards qualified individuals with disabilities throughout the employment lifecycle, encompassing application procedures, hiring, career advancement, termination, compensation, training, and other aspects of employment terms, conditions, and privileges. 

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