Job Description

Job Description

Job Description

If interested in this role – reach out directly to kspicer@altaits.com or call/text 301-252-8762. Tight timeframe to submit candidates.

Hybrid at Riverview Center, Menands, NY
US Citizenship Required
NOTE: It is required that candidates live near or in drivable range to the office location at 150 Broadway in Menands. 
****There is at least 4x a month in office policy in place now****

JOB TITLE – CUSTOMER SERVICE SPECIALIST II
Seize your opportunity to make a personal impact as a Customer Service Specialist II supporting the New York State Department of Health Medicaid Management Information System (MMIS) program. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

You will be answering inbound phone calls from Medicaid Providers for billing or enrollment. These calls are not scripted; there is knowledge to be learned to understand and help the providers with their Medicaid claims.

HOW A CUSTOMER SERVICE SPECIALIST II WILL MAKE AN IMPACT
Takes and processes transactions by telephone, internet and correspondence from customers and representatives
Enters and maintains database records of customer profiles and prepares and maintains status reports
Acts as liaison for customers
Maintains knowledge of company products and customer service processes

WHAT YOU’LL NEED TO SUCCEED:
Education: High School Diploma or GED
Required Experience: 2+ years of customer service experience
Required Technical Skills:
Strong Microsoft Office skills (Word, Excel, PowerPoint)

Required Skills and Abilities:
Strong telephone and verbal communication skills
Customer focus and adaptability to different personality types
Ability to multi-task and manage time effectively

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