Concierge EDF, Gloucester , UK
Our Concierge is the first impression for our community @ Gloucester Business Park locations and is responsible for delivering excellent customer service and to make all visitors to site comfortable with all arrangements. Accompany visitors on site when needed and be the expert on site. The Concierge will be based in the reception area to welcome visitors. They will be the focus and guiding hand to arriving and current visitors, including existing staff with an emphasis on IT and VA system support in all styles of meeting room space. Each day will be unique requiring an ability to prioritise, multi-task, think creatively, take initiative and employ a diverse set of skills. **Main Responsibilities**
* Deliver an exceptional experience to every person, beginning with an unmatched first impression and building rapport with Associates, Colleagues and visitors.
* To be able to work effectively as part of the wider Reception/Front of House Team.
* Being fully aware of which rooms are occupied and which are not.
* Plan and set up meeting rooms for upcoming events, as per organiser requests.
* Be available on demand to resolve queries / issues with the meeting room equipment.
* Refresh and re-set meeting rooms during the course of the day evening to ensure highest comfort standards are maintained.
* Ensure meeting rooms/areas are always neat and tidy and free from any excess/surplus furniture.
* To be fully conversant with the reception/facility computer systems including booking system and basic computer packages or have a willingness and aptitude to learn.
* Logging details of visitors to site.
* Maintaining full and accurate written logs.
* To check all EDF and contractor passes ensuring all are up to date and valid.
* Direct visiting vehicles and delivery vehicles to the correct area when required.
* Organise storage/re-delivery of incoming parcels/post, distribute incoming mail.
* Post outgoing mail and organise/assist with courier pick-ups.
* Check in/out guests when Reception is unmanned/or during peak times.
* Demonstrate a caring professional attitude at all times.
* Always maintain a smart appearance.
* Maintain the strictly no smoking policy that exists on site
* To take and pass on messages accurately.
* To be able to communicate with personnel at all levels.
* To be ready to change your own activities to meet different circumstances.
* May be required to cover security/reception duties during periods of absence
* To be responsive to the need to work extended/flexible hours if needed.
* To be friendly, pleasant and polite to your work colleagues
* To demonstrate a willing and positive manner.
* To attend team briefing and training sessions as required.
* Drive the company vehicles as required.
* Act as liaison between visitors and any department as necessary
* Anticipate visitors needs in order to accommodate them and provide an exceptional Visitor experience.
**Impact**
The role requires someone with great attention to detail and a high desire to satisfy customer needs and exceed guest expectations. A collaborative and motivated working environment is desired. You will be the day to day eyes and ears of the Facilities Manager who will expect you to provide valuable support in all front of house areas and activities. This post is a key function in the smooth running of Gloucester Business Park Buildings.
**Complexity**
This job will entail working on site when large numbers of people are present so a high degree of personal responsibility is required. Individuals will need to be mature, calm and able to think on their feet.
The following competencies will be key to your success in this role.
* Strong understanding of AV and IT systems
* Learning Improves job performance and betters themselves
* Informing Makes management aware of risks and improvement opportunities
* Customer centric Is warm and welcoming toward internal and external customers
* Motivated Is self-motivated and able to motivate and lift others
* Flexible You may be asked for example to clean public areas rather than residential areas of the building.
* Respectful Of people, property and equipment
* A calm persona reacts well under pressure
* Logical thinker analyses situations and reacts in an appropriate way
* A good knowledge of the local area
* A good knowledge of local services and companies
**Skills & Experience**
* *High standard of IT skills.*
* *Must have a Service Oriented mindset*
* *Questioning & Can do Attitude*
* *Exemplify strong organizational skills and attention to detail*
* *Able to work using own initiative*
* *Ability to multi task*
* *Ability to work well within a team*
* *Excellent Communicator*
* *Smart appearance*
* *You will love meeting people and have a natural ability to make them feel right at home*
* *Friendly Caring & Patient*
* *Ability to maintain confidentiality and handle situations with sensitivity and tact*
**Job Type: Full Time,Permanent**
**Location: HoP, LondonUK**
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Imtech Inviron has built its reputation over more than 85 years. We maintain, install and manage a wide variety of environments nationwide. Imtech Inviron reliably deliver the services we have agreed, in pursuit of our vision to succeed by delivering a better experience. To ensure all environmental conditions are maintained at all times with regard to all
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