At Cartier North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
**CONCIERGE - CARTIER, COSTA MESA**
**KEY RESPONSIBILITIES**
**Greeting and attending to clients:**
* Provide a consistently excellent client experience with the highest degree of courtesy
* Greet, assess needs and direct clients to appropriate department or representative
* Assist clients with belongings and packages.
* Assist VIP with arranging car services as needed
**Provide a memorable client experience**
* Provide recommendations and personal services of the highest level that may include directions, restaurant reservations, entertainment requests, floral orders, etc. and make maps, literature, and other materials available.
* Assure prompt and positive action on client complaints, questions, concerns and suggestions as needed
* Maintain consistent presence at work station, reply and re-direct phone calls as needed
* Book client appointments and VIP salons as needed
* Thank clients as they leave
**Knowledge and compliance**
* Develop basic brand knowledge to convey Cartier heritage and values
* Understand and comply with Cartier security and operational procedures (i.e. product handling, inventory control, etc.)
* Maintain knowledge of local current attractions or events as well as a good geographic knowledge of the surrounding area
**Operational support**
* Daily set up and break down of boutique for opening/closing as needed
* Assist with Boutique projects as needed (inventory, organization, restocking of supplies, etc...)
* Maintain a work environment of cleanliness and organization
**Brand Ambassador**
* Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand on Fifth Avenue.
**JOB PROFILE**
**Education:**
* A degree of higher education or vocational training specializing in the hospitality industry is desired.
* Additional language skills (Mandarin, Portuguese, Russian) are a plus
**Required experience:**
* 2 to 5 years prior hospitality experience
**Technical skills / abilities:**
* Ability to maintain client confidentiality and use the utmost discretion
* Detail-oriented
* Ability to maintain thorough follow-through.
* Availability to work weekends.
* Ability to work in a fast-paced retail store environment
* Intermediate to Advanced computer Skills (tablets, PC)
* Must be able to stand on feet all day
**Personal skills:**
* Excellent interpersonal and communication skills are required
* Ability to project an approachable and professional image in personal appearance, manner, and demeanour
* Strong understanding of customer service needs and client priorities
* Ability to work under pressure with the highest level of responsiveness
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