Afterhours Senior Corporate Travel Consultant at American Express Global Business Travel in Boise, Idaho, United States Job Description Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Are you ready to take on a critical role in the Amex GBT Egencia Global Customer Operations organization? Our Key Client Afterhours Team works in a high-touch service environment to book travel and accommodations for our top clients at Amex GBT Egencia. Working from the comfort of your own home, you'll collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience. If you're motivated, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this may be the perfect role for you What You'll Do on a Typical Day Advise and arrange travel for corporate business customers. Arrange and book domestic and international business travel, in a variety of complexity, for air, ground, rail, and lodging accommodations. Use various Global Distribution Systems (GDSs), including Sabre and Amadeus Communicate effectively with customers over the telephone and e-mail. Act as a trusted consultant by using your travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company's travel policy. Work individually and as a team to meet business goals, which may include customer satisfaction, call adherence and service metrics. We look forward to providing more detailed job functions and key performance indicators during the interview process. What We're Looking For Previous experience in travel (preferably business/corporate travel) and understanding of fares and ticketing rules for car, air, and hotel reservations. Passion for excellence in corporate client service, including proactive anticipation of needs. Native GDS expertise (Sabre, Amadeus) Professional communication (written and verbal) Attention to detail. Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation) Resolving client issues quickly and independently Teamwork and openness to feedback Our Key Client Afterhours Service unit is a 24/7 operation. You will need to be flexible and prepa To view full details and how to apply, please login or create a Job Seeker account
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