ECG customers buy GHC500 worth of credit, lose GHC405 to charges, leaving GHC94.54

It is not clear whether the receipt in question is anomalous or what it is.

After approval by the Public Utilities Regulatory Authority (PURC) on January 16, 2023, ECG increased tariffs of 30% and 8.3% for electricity and water respectively with effect from February 1.

According to PURC, the hike is a result of cedi depreciation, soaring inflation and power generation issues.

In a statement issued by ECG ahead of the start of implementation of the increased tariff, the electricity distributor said that all unit consumption and expected cost are listed in the “reconcer”, which clearly explains how the tariff will be applied and billed.

“Please note that the percentage increase in tariff of individual customers depends on the classification and category of consumption of the customer. The Reckoner will be displayed in all our districts and customer service centers across the country to guide customers in their electricity purchases..”

“ECG, through this announcement, assures our customers and stakeholders of our commitment to ensure smooth implementation of the new tariff.”

However, it seems that the smooth implementation that ECG wants to undertake is not happening. The company needs to do a lot of public education or clarification as to why consumers are paying more in tax deductions when they buy credit, or admit the system is flawed and fix it to avoid confusion.

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